Free shipping on orders over €79
Order confirmation via email
Changes possible only before processing
Italy and International shipping active
Preparation: 1–3 business days
Damages: report within 48 hours
Customizable baskets and products available
Times: 2–5 business days (depending on processing)
Card, PayPal, bank transfer, cash on delivery
Bank transfer: processed after payment clears
Consumer Withdrawal: 14 days
Personalized and food items: handled case by case
Select your products, add them to the cart, and complete the checkout by entering your shipping and payment details. You will receive a confirmation email once finished.
Yes. After sending your order, you will receive a receipt/confirmation email. If you can’t find it, please check your spam/promotions folder.
If the order has not been processed yet, we will do our best to help you (change of address, quantity, notes).
Once processed/shipped, changes may not be possible, and the request will be handled through our return/support policy.
Check:
We ship to Italy and abroad.
If a destination is not available during checkout, contact us: we will evaluate the feasibility and provide you with a tailored proposal.
Times vary based on destination and period. During peak seasons (e.g., Christmas/Easter), they may be longer.
When available, we send the tracking info via email after shipping.
If you don’t receive it within 24–48 hours of the shipping confirmation, please contact us.
Report the problem within 48 hours of delivery by sending:
In case of failed attempts, a storage procedure may be initiated. We recommend that you:
After the payment has been credited. Times may vary depending on the bank.
Yes. Electronic payments are handled through specialized external providers. Full card details are not stored on our systems.
When available, you will find it among the options at checkout.
Any additional costs are always shown before confirmation.
Yes. Customizable baskets and products are available. Personalization options are indicated on the product pages or during the ordering process.
On average 2–5 business days, depending on the complexity of the request and the availability of the components.
If the order hasn’t been processed yet, we’ll do our best. If processing has already started, the modification might not be possible.
If you are a Consumer, you can exercise the right of withdrawal within 14 days of delivery, subject to legal exceptions.
Write to sisula@sisula.it indicating:
We will provide you with operational instructions.
Refunds are handled within the timeframe required by law, after verifying the return or the report.
Generally, personalized products can be excluded from the right of withdrawal, but we always handle things with common sense and evaluate case by case.
For this category, some requests require specific evaluations. Here too, we handle things case by case, looking for the most correct and reasonable solution.
sisula@sisula.it
+39 070 860 7626
We try to respond as quickly as possible, especially for urgent requests related to orders and shipping.
If you haven’t found the answer you were looking for, write to us: include your order number (if applicable) and a clear description of your request. We will get back to you as soon as possible.
