Support
We are here to help
Whether you want advice on a product, to customize a gift basket, or to ask for support on an order, our team is at your disposal.
We respond as quickly as possible and always look for a clear and practical solution.
In brief
spedizioni@sisula.it
Ideal for: orders, returns, support, detailed requests
Phone
+39 070 860 7626
Ideal for: emergencies, quick confirmations, immediate support
Response times
Email: as soon as possible (generally within 24–48 business hours)
Shipping emergencies/damages: high priority
Orders and shipping
To speed things up, always include: order number + first/last name + contact details
Customizations
Requests for custom baskets and products: describe what you want and your budget/occasion
Contact us now
How to Contact Us
You can contact us through these channels:
Support form: at the bottom of the page
Support email: sisula@sisula.it
Phone: +39 070 860 7626
Tip: for requests regarding orders and deliveries, email is often the best channel because it allows us to properly manage information, photos, and documents.
What you can contact us for
Order support
- Order confirmation / email not received
- Change data before fulfillment (address, notes)
- Order and shipping status
- Tracking not received within 24–48 hours of shipping
Shipping and deliveries
- information on times and costs
- failed delivery / held at depot
- international shipping (or destinations not available at checkout)
Returns and refunds
- right of withdrawal (Consumers)
- damaged or non-compliant product
- case management and refund times
Customized products and bespoke baskets
- customizable gift compositions
- requests for special occasions (Christmas, Easter, events, corporate gifts)
- products with personalization (where available)
Product information and availability
- advice on materials, variants, sizes
- compatibility, care and maintenance
- availability and restocks
How to write to us (to get a faster response)
To handle your request quickly, we recommend always including:
If it concerns an order:
- Order number
- First and last name
- Email used for the purchase
- Delivery address (if needed)
- Brief description of the problem or request
If it concerns damage upon delivery:
- Order number
- Photos of the external packaging
- Photos of the damaged product
- Report within 48 hours of delivery
If it concerns a customization:
- Occasion (gift, event, corporate)
- Indicative budget (optional but helpful)
- Preferences (types of products, colors, message, etc.)
- Possible date by which it must arrive
Special requests and corporate supplies
S’Isula also supports dedicated requests, for example:
- corporate gifts
- seasonal supplies
- multiple packs
- bespoke compositions for events
Write to us with the details: we will get back to you with a personalized proposal.
Quick FAQs
| Question | Answer |
|---|---|
| I haven’t received the order confirmation email | Check spam/promotions. If you can’t find it, write to us with your first/last name and the email used. |
| Can I change my address after the order? | If it hasn’t been fulfilled yet, we will do our best. After shipping, it may not be possible. |
| Do you ship abroad? | Yes. If the destination is not available at checkout, contact us: we will evaluate and propose a custom solution. |
| I received a damaged product | Write to us within 48 hours with photos and your order number. |
| Can I customize a basket? | Yes. Write to us with what you want and, if possible, the occasion and budget. |
Where we are
Registered office: Via Sonnino, 128 – 09127 Cagliari (CA)
Administrative office / showroom: Località Pill’e Matta – 09044 Quartucciu (CA)
Privacy
Data sent via email or contact form is processed in compliance with current regulations. For more information, please consult the Privacy Policy page.
Contact support
If you need support with an order or want information about a product Fill out the contact form.
Your request will be taken over by our team and handled as quickly as possible.
Your request: To help us respond accurately, we recommend indicating the reason for the request and, if applicable, entering the order number.
Handling times: we respond as soon as possible, with priority given to requests related to current orders, shipping, and post-delivery reports.
Damage or non-compliance: if you have received a package and it has problems, please report it within 48 hours of delivery.
Contact us now
with credit card
orders over €79
worldwide
