Free shipping on orders over €79
Whether you want advice on a product, to customize a gift basket, or to ask for support on an order, our team is at your disposal.
We respond as quickly as possible and always look for a clear and practical solution.
spedizioni@sisula.it
Ideal for: orders, returns, support, detailed requests
+39 070 860 7626
Ideal for: emergencies, quick confirmations, immediate support
Email: as soon as possible (generally within 24–48 business hours)
Shipping emergencies/damages: high priority
To speed things up, always include: order number + first/last name + contact details
Requests for custom baskets and products: describe what you want and your budget/occasion
You can contact us through these channels:
Support form: at the bottom of the page
Support email: sisula@sisula.it
Phone: +39 070 860 7626
Tip: for requests regarding orders and deliveries, email is often the best channel because it allows us to properly manage information, photos, and documents.
Order support
Shipping and deliveries
Returns and refunds
Customized products and bespoke baskets
Product information and availability
To handle your request quickly, we recommend always including:
If it concerns an order:
If it concerns damage upon delivery:
If it concerns a customization:
S’Isula also supports dedicated requests, for example:
Write to us with the details: we will get back to you with a personalized proposal.
| Question | Answer |
|---|---|
| I haven’t received the order confirmation email | Check spam/promotions. If you can’t find it, write to us with your first/last name and the email used. |
| Can I change my address after the order? | If it hasn’t been fulfilled yet, we will do our best. After shipping, it may not be possible. |
| Do you ship abroad? | Yes. If the destination is not available at checkout, contact us: we will evaluate and propose a custom solution. |
| I received a damaged product | Write to us within 48 hours with photos and your order number. |
| Can I customize a basket? | Yes. Write to us with what you want and, if possible, the occasion and budget. |
Registered office: Via Sonnino, 128 – 09127 Cagliari (CA)
Administrative office / showroom: Località Pill’e Matta – 09044 Quartucciu (CA)
Data sent via email or contact form is processed in compliance with current regulations. For more information, please consult the Privacy Policy page.
If you need support with an order or want information about a product Fill out the contact form.
Your request will be taken over by our team and handled as quickly as possible.
Your request: To help us respond accurately, we recommend indicating the reason for the request and, if applicable, entering the order number.
Handling times: we respond as soon as possible, with priority given to requests related to current orders, shipping, and post-delivery reports.
Damage or non-compliance: if you have received a package and it has problems, please report it within 48 hours of delivery.
